Crustys Bakery

4.1(119)

65 Milton St, Mackay, Queensland, 4740

“Mackay's Local Bakery & Cake Shop”

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Services:Custom Cake OrdersCateringDeliveryTakeawayDine-In

Known for PiesCustom CakesGood ValueFriendly Staff

Known for

Sausage rollsLamingtonsCaramel tartTakeawayIn-store pick-upCoffeeWheelchair accessibleCard & contactless payments

Why Choose Crustys Bakery?

Known locally for pies, sausage rolls and standout jam donuts, Crusty's delivers good value and friendly service from a team ready to go the extra mile, from custom cake icing on the spot to off-street parking for easy visits. Come for the thick-sliced bread and caramel tart, or grab a coffee while you're at it.

About Crustys Bakery

Crusty's Bakery has been baking in Mackay for 20 years, and pies are a speciality here. The pies are the main draw, with sausage rolls, lamingtons and caramel tart rounding out the savoury and sweet offerings. We've heard the new chilli pie went down well too, though one local reckoned it could handle more heat.

Beyond the pie warmer, the counter covers bread, pastries, lamingtons and caramel tart, all baked on the premises. People rave about the extra thick sliced bread for sandwiches and toasties, and one traveller who's been through plenty of bakeries called the jam donut the best in the country. Cupcakes get a mention for being light and fluffy, and the sponge cakes made to order for birthdays have gone down well with families. Staff are described as friendly, and one local told of a cupcake being iced fresh at the counter for an elderly mum's birthday.

They also do catering and delivery, plus barista-made coffee, with dine-in or takeaway. Coffee is good, though one local found it a touch pricey. Prices on the food are generally seen as fair for the quantity. There's free parking out the front and along the street, and the entrance and car park are wheelchair accessible. Hours run early on weekdays and shorter on weekends, so check before heading in.

Location

What Customers Say on Google

Bread

“I love the extra thick slice bread. Whether it is fresh or done in the sandwich toaster, It adds that extra level of taste to all my sandwiches.”

Pastries

“This bakery, has to have Australia's best Jam Donut hands down!”

Staff

“I went to Crusty's for a cup cake for my elderly mums birthday. The lady who served me had a cupcake specially iced, there and then, for me. Excellent service, friendly.”

Source: Google Reviews

Community Comments

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Frequently Asked Questions About Crustys Bakery

: Crustys Bakery has built its name on pies, with customers consistently praising the filling-to-pastry ratio and good value. The sausage rolls, lamingtons and caramel tart are also popular, and the extra thick sliced bread is a favourite for sandwiches and toasties. Many visitors also rate the jam donut highly, with one well-travelled customer calling it the best they've found.
: Yes, custom cake orders are one of their specialities. Locals mention birthday cakes with light, fluffy sponge and nicely balanced cream, plus staff going out of their way to ice a cupcake on the spot for a special occasion. It's best to get in touch with the bakery directly to discuss design, flavour and lead time for your order.
: Along with its bakery counter, Crustys offers catering, delivery, takeaway and dine-in, as well as coffee and in-store pick-up. The shop has free street parking and a free car park, plus wheelchair-accessible entrance and parking, making it an easy stop for locals and travellers passing through Mackay.
: Many locals describe the pricing as fair, pointing to generous pie fillings and reasonably priced combos like a pie, caramel tart and drink. Staff are frequently described as friendly and helpful, and the shop is noted as a convenient stop with easy parking right along the street or in the carpark out front.
: Some locals note new owners and an updated menu with more variety on display, alongside long-running favourites like the chilli pie, which locals say has gone down well though a few would like it spicier. For current menu details or specific orders, it's worth asking the bakery directly.